Terms of sale

1. 1.Parties and scope

   The seller is Ushmend Beauty (Leila Ushmend), Vogts gate 30, Oslo. Email: [email protected], phone: +47 408 90 792. The buyer is the consumer who places the order. These terms apply to purchases of products, gift cards and online courses at ushmendbeauty.com. Salon appointments are booked through Timma and are not covered by these terms. The Norwegian Consumer Purchases Act, Cancellation Act and E-commerce Act apply in addition to these terms.

2. 2.The agreement

   The agreement consists of these terms, the information you give when ordering and the order confirmation. It is binding when you click “Order and pay” and the payment is approved. You receive an order confirmation by email. You can buy with or without a customer account.

3. 3.Prices

   All prices are in Norwegian kroner (NOK) and include 25% VAT. Shipping costs are shown before you order. There are no other fees.

4. 4.Payment

   You pay with Vipps or by card through a secure payment provider. For physical goods the amount is reserved when you order and charged when the goods are sent or ready for pickup. Gift cards and online courses are charged immediately, as they are delivered immediately.

5. 5.Delivery

   You can pick up your order free of charge at the salon (The Lash Spot, Vogts gate 30, Oslo) — we will let you know when it is ready — or have it sent by post within Norway. Goods are normally sent within 2–3 business days and no later than 30 days after the order. The risk for the goods passes to you when you receive them. If a delivery is delayed, we will tell you as soon as possible.

6. 6.Gift cards

   Gift cards are delivered as a PDF by email (and to the recipient if you give their email address). A gift card is valid for 36 months from the date of purchase and can be used for services and products at Ushmend Beauty, also in several parts — the remaining balance can be checked on the website. Gift cards cannot be exchanged for cash. If you lose the PDF, we will send it again.

7. 7.Online courses

   Online courses are digital content. Access is given in your customer account immediately after payment. Access is personal and must not be shared with others. Before buying, you agree that access starts immediately and confirm that the right of withdrawal is thereby lost (Cancellation Act § 22 (n)); this is confirmed in the order confirmation.

8. 8.Right of withdrawal

   You have a 14-day right of withdrawal under the Cancellation Act. For goods the period runs from the day you receive them, for gift cards from the day of purchase (as long as the gift card has not been used). Notify us clearly within the period — by email to [email protected] or with the standard withdrawal form: https://ushmendbeauty.com/en/withdrawal Return the goods without undue delay and within 14 days of your notice; you pay the return shipping. We refund the full amount, including the original shipping, no later than 14 days after receiving your notice, using the same payment method, but may withhold the refund until we have received the goods. You may examine the goods as you would in a shop; if they are worn or damaged beyond that, the refund may be reduced. Exceptions: sealed goods that are unsuitable for return for health or hygiene reasons once the seal is broken, and online courses after access has started with your consent.

9. 9.Defects and complaints

   If the goods are defective, notify us within a reasonable time after you discovered or should have discovered the defect, and no later than two years after you received the goods (five years for goods meant to last considerably longer). Under the Consumer Purchases Act you may then demand repair, replacement, a price reduction, cancellation of the purchase and/or compensation. We cover the return costs for justified complaints.

10. 10.Personal data

    We process personal data as described in our privacy policy: https://ushmendbeauty.com/en/privacy

11. 11.Disputes

    Please contact us first — we want to find a good solution. If we cannot agree, you can complain to the Norwegian Consumer Council (Forbrukerrådet, forbrukerradet.no), which offers mediation; unresolved cases can be taken to the Consumer Disputes Committee (Forbrukerklageutvalget). Norwegian law applies.

Last updated: 12.11.2026